-       Warranty & Returns

o   All PM Tubes are warrantied against defect for 30 Days after purchase date. If you have a DOA or defective tube, we will gladly exchange it for you. Your defective items must be returned in original manufacturers boxes and shipped in adequate packaging. We only accept returns/exchanges for non-functioning or defective items. Otherwise, all sales are final. If you prefer a refund for your DOA or defective item, you must make a refund request within 14 Days of original purchase. Please contact us via email at sales@tubeboutique.com if you have non-functioning or defective items. We do not accept returns for properly functioning tubes.

-       Changing tubes

o   While changing tubes can be intimidating for some, it really is not difficult. First, determine whether your amp is “cathode or fixed bias”. If it is cathode biased (AC15s, being one of our most popular kits, are cathode biased) you can simply swap out the tubes, and you’re good. If your amp is “fixed bias” and you do not know how to make the proper adjustment, please consult a reliable technician. Consult the owner’s manual or decal that is inside your amplifier to confirm which tubes are which.

o   Most tubes will come out of their sockets easily with little effort. Simply pull them out (careful not to bang the tube inside the amp when doing so). If you feel resistance, you can use a gentle rocking/circular motion when removing. Before installing your new tubes, ensure that they are aligned properly. The pins on 9-pin tubes (12AX7s, EL84s) can be easily bent and even broken if care is not taken. The new tubes need to go in the same way the old tubes came out. You can see a gap between two of the pins. Make sure to align this accordingly, that the pins are straight and you’re good to go. Octal base tubes (5881, EL34, etc), have a central guide pin with a notch. Align properly and you’re set.

o   Clean tube sockets! Whenever you install new tubes, apply a bit of contact cleaner on the metal pins of your tubes then work the tube in and out of the socket a few times. This will help ensure that the tubes pins are making good contact within their sockets.

o   Confirm that all tubes are installed in their proper place and well-seated, and you should be ready to rock. If your 12AX7s or EL84s have spring covers or metal shields, re-install these to keep things in place.

o   “Snap/Crackle/Pops” – Occasionally when installing brand new tubes, you may hear some noise such as ‘crackling’ ‘popping’ etc. Often this is simply a result of not cleaning the tube sockets. Clean with electrical contact cleaner (see above) and re-install. Play for the amp for 5-10minutes and, likely, the noises will be gone. If you are hearing something more like a loud “hum” or strange “whistling” you may have a bad tube. Identify the culprit and contact us for a replacement.

-       How soon are orders shipped?

o   Orders placed between 12pm Monday - 12pm Thursday will ship on Friday. Orders placed between 12pm Thursday - 12pm Monday will ship on Tuesday.

-       Do you send Order updates?

o   Yes. When you place an order, you will receive a confirmation email with an Order Number. Upon fulfillment, you will receive an email with USPS tracking info.

-       Can you ship internationally?

o   We can ship to most major markets around the world. Typically at a shipping cost of $10-$26US. Currently we handle all International orders via email. sales@tubeboutique.com

-       What options do you have for shipping?

o   All Tube Boutique orders are shipped USPS Priority. If you have a special need, such as a Next-Day Air request. Please contact us via email with “URGENT SHIPPING/NEXT DAY REQUEST” in the topic and we will contact you for special arrangements.

-       Do you ship to PO Boxes?

o   Yes.

-       How are orders packed?

o   Every individual tube or tube pair has it’s own box/packaging from PM. These items are then typically bubble wrapped and/or packed with Styrofoam peanuts within USPS Priority Flat Rate boxes to ensure they are protected against damage in shipping.

-       Do you accept PayPal?

o   Our website is currently set up for processing major credit cards. If you need to use PayPal, email us and we will make arrangements for invoicing.

-       How long will my tubes last? Do I have bad tubes?

o   Depending on usage, new power tubes can last from a few months up through a couple of years. It is somewhat difficult to gauge, because there are many variables: How hard/loud they are run, how often they are run, in what kind of environment and under what conditions, etc. Power tubes don’t usually STOP working altogether they simply stop working WELL. The best tool you have to discern is…you. If you notice that your tube amp is not sounding or responding as it used to, you may need new power tubes. If you see sparks or smoke or hear some loud pop…shut it down…and take it to a qualified technician. Preamp tubes can usually last for a LONG time (much longer than power tubes), but they do fail on occasion. Again, if you are not very familiar with tube amps and/or your amp in particular…take it to a qualified tech. We are dealing with large (potentially lethal) voltages, so if you don’t know what you are doing…don’t. Even when powered off, these voltages may remain in your amp for some time. Further, tubes get very hot to the touch when in use…so allow time for them to cool off before touching them for removal or replacement.

-       Do you have a storefront?

o   We do not. www.tubeboutique.com is an online only dealer. We do our best to provide you with a simple, streamlined, and cost effective process for getting some of the best tubes on the market into your hands at the best prices.

-       What is the best way to contact you?

If you cannot find the information you are looking for on the website, you can email us at: sales@tubeboutique.com. We make an effort to respond to all emails in a timely manner.